Your Privacy, Our Priority
At Epoch Living, your privacy and data security are fundamental to our mission of providing trustworthy wellness guidance and community support. We are committed to maintaining the highest standards of data protection while empowering your personalized wellness journey.
Your Privacy Rights and Our Commitments
This Privacy Policy outlines how Epoch Living collects, uses, protects, and, in limited circumstances, shares your information. It applies to all services offered by Epoch Living, including our website, mobile applications, and interactions with our community and support teams. We encourage you to read it thoroughly to understand your data rights and our responsibilities.
Last Updated: October 26, 2023
We reserve the right to modify this policy. Material changes will be communicated to you with advance notice, and in some cases, your re-consent may be required. Your continued use of our services after policy updates signifies your acceptance.
See Policy Change LogA Transparent Overview
We believe in clear communication. This policy summarizes the key aspects of your privacy rights and our company's dedication to safeguarding your personal information. Navigate easily through distinct sections to find the information most relevant to you.
Jump to Quick Access LinksReach Our Privacy Team
Have specific questions or concerns? Our dedicated Data Protection Officer and privacy team are available to assist you. Your inquiries are important to us, and we are committed to providing timely and clear responses.
Email: [email protected]
Phone: (215) 555-0182
Information We Collect and How We Use It
Epoch Living collects various types of information to provide and enhance our personalized wellness services, improve your experience, and ensure the security of our platform. We delineate below the categories of data we gather and the specific purposes for their use, always with your consent and privacy at the forefront.
Personal & Account Information
Purpose: Account management, personalization, communication.
- Account Registration & Profile Data: Name, email address, date of birth, gender, and selected interests. Used to create your unique profile, personalize content, and facilitate communication.
- Communication Data: Records of your interactions with our customer support, community forum posts, and feedback. Used to resolve issues, improve services, and fostering community engagement.
Health & Wellness Data
Purpose: Personalized recommendations, progress tracking, service improvement.
- Self-Reported Health Information: Optional data regarding fitness goals, dietary preferences, mental well-being insights, and anti-aging interests provided by you. This data is handled with stringent HIPAA-compliant protocols, including encryption and secure, segregated storage, to deliver tailored advice and content.
- Usage-Derived Health Insights: Aggregated, anonymized data from your interaction with our blog articles and workshops to understand general wellness trends. This never includes identifiable personal health information.
Technical & Payment Data
Purpose: Platform optimization, security, transaction processing.
- Website Usage Data: IP address, browser type, device information, visited pages, and time spent on site, collected via cookies and analytics tools. This helps us optimize platform performance and user experience. You have control over cookie preferences.
- Payment Information: Handled by PCI-compliant third-party payment processors directly. Epoch Living does not store your full payment card details. We only retain transaction records necessary for accounting and service management.
How We Protect Your Information
Safeguarding your personal and health data is paramount. Epoch Living implements a multi-layered security framework designed to protect your information from unauthorized access, alteration, disclosure, or destruction.
Robust Encryption
All data transmitted to and from Epoch Living, including your personal and health information, is secured using industry-standard TLS 1.2+ encryption. Data at rest is also encrypted with AES-256 where applicable, ensuring confidentiality.
Strict Access Controls
Access to sensitive user data is tightly controlled and granted only to authorized personnel on a need-to-know basis. Comprehensive employee training on data handling best practices and security protocols is mandatory.
Continuous Monitoring & Audits
We conduct regular security audits, penetration testing, and vulnerability assessments by independent third parties. Our systems are monitored 24/7 for suspicious activity, ensuring proactive threat detection and incident response.
Your Control Over Personal Information
Empowerment starts with control. Epoch Living provides you with robust tools and clear procedures to manage your personal data. You have the right to access, modify, delete, and control how your information is used.
Access & Modification
Access a copy of your personal data held by Epoch Living at any time through your account dashboard. You can also easily update or correct inaccuracies directly within your profile settings.
Go to Data DashboardDeletion & Withdrawal
You have the right to request the deletion of your account and associated personal information. You can also withdraw consent for specific data processing activities at any time, understanding potential service impacts.
Communication Preferences
Manage your email subscriptions, notification settings, and marketing preferences directly from your account. Opt-out of any non-essential communications while still receiving vital service updates.
Manage PreferencesConsent Management
Review and adjust your current consent settings for various data uses, including optional data sharing for research or personalized content. Your choices are respected and easily updateable.
Update ConsentThird-Party Data Sharing and Partnerships
In service of providing you with a comprehensive wellness platform, Epoch Living carefully partners with trusted third-party providers. We ensure that any sharing of information is conducted with your express consent, rigorous security standards, and clear purpose.
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Vetted Service Providers
We engage reputable service providers for functions like secure payment processing, platform hosting, and analytics. These partners are strictly contractually bound to protect your data and comply with all relevant privacy regulations, including robust data processing agreements.
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Analytics & Advertising (Opt-Out Available)
To improve our services and offer relevant content, we use analytics and may engage in advertising partnerships. User activity is typically anonymized or pseudonymized. You retain full control to opt-out of personalized advertising and certain analytics tracking via your privacy settings.
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Legal Obligations & Protections
Epoch Living may be required to disclose information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements. We will endeavor to notify users of such requests where legally permissible.
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Business Transfers Safeguards
In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will ensure that the acquiring entity adheres to this Privacy Policy or a policy offering comparable protections.
Policy Updates and Privacy Questions
Our commitment to transparency means keeping you informed. This section details how we communicate updates to our Privacy Policy and provides clear channels for your privacy-related questions and feedback.
Staying Informed About Changes
Epoch Living proactively notifies users of any significant changes to this Privacy Policy. You will receive email alerts to your registered address and see prominent notifications within the platform. For material changes that impact your rights, we will seek your explicit consent where required by law.
View Policy Change HistoryYour Questions, Answered
We value your privacy and are here to help. If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please do not hesitate to reach out to our dedicated privacy team.
Email: [email protected]
Phone: (215) 555-0182
Address: Epoch Living, 1801 Renaissance Blvd, Suite 620, Philadelphia, PA, 19103, USA
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